A Twilio number that an AI agent answers
Point a Twilio number's voice webhook at Bridgeside AI and calls are answered by the agent through Twilio Media Streams. Transfers dial a number or SIP URI. No dialer needed.
- A Twilio account with a voice-capable number
- The webhook set to POST
- No firewall changes; everything goes over HTTPS and WSS
Twilio in 3 steps
Create the campaign
Script, voice, questions, FAQs and the number or SIP URI to transfer qualified callers to.
Set the webhook
In the Twilio console set the number's Voice webhook to https://app.bridgeside.ai/twiml?token=…&agent=<campaign id> (HTTP POST). The token is on the Settings page.
Call the number
Twilio opens a media stream to Bridgeside AI; the agent greets the caller and follows the script. That is the whole setup.
What you paste into Twilio
One webhook per number; use a different campaign id per number if they need different scripts.
- ✓Inbound numbers in any Twilio region
- ✓Transfer to a phone number or SIP URI
- ✓Works alongside your dialer campaigns in the same portal
- ✓Good for inbound lines, after-hours and overflow
Voice webhook (HTTP POST): https://app.bridgeside.ai/twiml?token=<ingress token>&agent=<campaign id> Returned TwiML: <Response> <Connect><Stream url="wss://app.bridgeside.ai/ws?token=…&agent=…"/></Connect> </Response>
Twilio questions
Can Twilio place outbound calls to the agent?+
Yes: any call whose TwiML connects to the same stream URL is answered by the agent, so outbound campaigns from Twilio Studio or your own code work too.
Is there per-minute Twilio cost on top?+
Twilio bills its own voice minutes; Bridgeside AI bills the agent minutes from your plan's bundle.
Other integrations
All integrations →Paste one Custom Dialplan Entry, add an AMI user, and every VICIdial campaign can route to an AI agent. Dispos…
Any Asterisk 13+ box can hand a call to an AI agent with the same dialplan pattern VICIdial uses. AudioSocket …
A single extension starts a WebSocket audio stream to Bridgeside AI; hangup and transfer come back over ESL. N…
Put an agent on Twilio this afternoon
60 free minutes, no card, one dialplan entry.